Terms of service

1. Agreement to these terms

These terms are an agreement between you and OOPTIFY PTY LTD, owned by OOPTIFY HOLDINGS PTY LTD, based in Melbourne, Australia (“ooptify”, “we”, “us”). By using this website, the ooptify application or the sandbox environment, you accept these terms. If you use ooptify on behalf of a practice or company, you confirm you have authority to accept them for that organisation.

2. The service

ooptify is a cloud-based practice-management platform for optometry practices, provided as a subscription. We host, operate and maintain the service; you access it through a web browser. We aim to keep the service available and performing well, but — like any online service — we don’t guarantee it will be uninterrupted or error-free. We may improve, change or add features over time.

3. Accounts and access

Each user needs their own account, and you’re responsible for keeping your sign-in details secure and for what happens under your account. Practices control which staff have access and at what level, and should remove access when someone leaves. Sandbox accounts are for evaluation only: they come pre-loaded with sample data, expire after 14 days, and must not be used to store real patient information.

4. Subscriptions and payment

Paid use of ooptify is billed as a subscription under the pricing agreed with your practice. Fees are payable in advance and, unless stated otherwise, don’t include government taxes such as GST, which will be added where applicable. If fees remain unpaid after reasonable notice, we may suspend access until the account is brought up to date.

5. Acceptable use

Use ooptify lawfully and for running your practice. You must not attempt to breach or probe the security of the service, access data belonging to another practice, resell or sublicense the service, use it to send spam or unlawful communications, or interfere with its operation. We may suspend accounts that put the service or other customers’ data at risk.

6. Your data

Your practice’s data — including patient records — belongs to your practice, not to us. We store and process it only to provide the service, as described in our privacy policy. We do not sell your information, and we do not share it with anyone without your consent, except where the law requires us to.

Some sharing happens because you choose it. If you place orders with suppliers through the ooptify supplier portal, those suppliers receive the information needed to fulfil your orders and handle it under their own terms and privacy practices. Likewise, if you choose to share your practice data with a buying group or any other third party, that arrangement is between you and them — we’re not a party to it and aren’t responsible for how they use the data.

7. Intellectual property

We own the ooptify software, branding and everything that makes the service work. Your subscription gives you a right to use the service while it’s active — it doesn’t transfer any ownership of the software to you, just as these terms don’t transfer any ownership of your data to us.

8. Liability

We take our obligations seriously and will always do what the law requires of us, including our obligations under the Australian Consumer Law, which these terms don’t exclude or limit where it applies. Beyond that, you use ooptify at your own risk: to the maximum extent permitted by law, the service is provided as-is, we exclude all other warranties, and we aren’t liable for indirect or consequential loss such as lost revenue or lost business. Where liability can’t be excluded but can be limited, it’s limited to resupplying the service or the cost of resupplying it.

Your practice remains responsible for its own professional and legal obligations — clinical decisions, record-keeping requirements, and compliance with privacy law for the patient information you collect.

9. Termination

You can stop using ooptify at the end of your subscription period. We may suspend or end access for serious or persistent breaches of these terms, after giving you a reasonable chance to put things right where that’s appropriate. When a subscription ends, we’ll work with your practice on the return of your data before it is removed from the service.

10. Changes to these terms

We may update these terms from time to time — for example, when we add features or the law changes. We’ll post the updated terms here with a new date, and for material changes affecting active subscriptions we’ll give practices reasonable notice. Continuing to use the service after changes take effect means you accept them.

11. Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the jurisdiction of the courts of Victoria. Questions about these terms can be sent via our contact page.